Customer Success Executive (CSE) Control-M Role

 Fusion Global Business Solutions
 España
 Hace 1 semana, 2 días
Customer Success Executive (CSE) Control-M Role

 Spain Ref:1453

Role: Customer Success Executive (CSE) Control-M

Location: Madrid, Spain

Duration: 6 months with possibility of extension

Start: Immediately

A new opportunity to work with a major client as a Customer Success Executive with Control-M experience has arisen. The opportunity consists of joining an industry-leading software company who are growing rapidly, to work on a contract basis.

The Senior CSE Control-M candidate must have:

  • Experience in helping customers increase their value in investment in their products.
  • The program is fronted by Customer Success Executives (CSEs) supported by Architects from within the team and from the wider resource pool.
  • Each CSE works with up to four customers at a time.
  • The service, and hence the CSE, focuses on the following:
    • Representing the client in post-sale governance with on-going alignment
    • Defining what success looks like and how it will be measured, before documenting it the form of a Success Plan that the Customer can buy into
    • Tracking achievement against the Success Plan, focusing in particular on maximising product adoption
    • Leveraging their ecosystem as necessary to help address issues
    • Developing roadmaps
  • Control-M experience

If you are Senior level and have experience as a Customer Success Executive with Control-M knowledge, please apply.

Please only apply if you speak Spanish with some English, as the requirement is remote at first, but requires to be onsite in Madrid.

Fusion resource management is an ITSM resourcing solution built upon the foundation of Fusion’s 20+ years expertise in the ITSM market. We offer a global technology agnostic approach to your ITSM resourcing needs and can help with temporary or more permanent appointments to suit your needs. We work on global opportunities with clients, placing resources across North America, the UK and EMEA and the Asia Pacific.

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